Collision Center Services
1. You have the right to choose your repair shop. Your insurance company cannot require you to go to a particular repair facility.
2. You should choose a repair shop that has “state-of-the-art” equipment and certified technicians (Continued training in I-CAR and/or ASE).
3. Some insurance companies request that you visit their drive-in claims center before having your car repaired. Whether you choose to do so is your choice. You may prefer to leave your car at your collision repair shop and request that the insurance company send an appraiser to that facility.
4. There is no legal requirement that you obtain more than one estimate for your vehicle repairs.
5. Differences in shop repair estimates and insurance estimates are common. A lower estimate may not include all necessary work or updated parts prices. If you are unsure why one estimate is different from another, feel free to ask your customer service representative at your repair shop.
6. Verify that your repair shop will be using original equipment manufacturer (OEM) parts.
7. Use a repair shop that offers a written warranty.
8. Your collision repair shop should negotiate your claim on your behalf with the insurance company.
9. If your car is unsafe to drive, do not drive it. If you are unsure, check with your repair facility.
10. Your car is one of your largest investments. Preserve its value and your safety by having it repaired professionally.
1. Estimate Prepared
2. Owner Authorizes Repair Work
3. Insurance is Negotiated
4. Parts Ordered and Received
5. Vehicle Scheduled for Repairs
6. Vehicle is Disassembled and Inspected
7. Supplement Report Written and Approved (as-needed)
8. Additional Parts Ordered (as-needed)
9. Body and Structural Repairs are Done
10. Priming and Corrosion Protection is Applied
11. New Parts are Prepped and Installed
12. Vehicle is Washed and Cleaned Chemically
13. Multi-Step Refinishing Process is Done
14. Vehicle is Moved to Down Draft Baking Booth
15. Road Test & Quality Control is Completed
16. Customer Notified of Project Completion
CARFAX allows customers to search vehicle histories using each car's "fingerprint" -- the vehicle identification number (VIN) that is printed and stamped on various parts of your vehicle. It's also listed on a car's title, inspections records and insurance policies. Your vehicle's VIN has been with it since the beginning, and like your credit history, a look into its recorded past can reveal some dark episodes. Where does all this information come from? All 50 state DMVs (and many in Canada, too) provide records to CARFAX. Information is also gathered from collision-repair centers, insurance companies, rental companies, fire departments, law enforcement agencies, dealerships, import/export companies, auction houses and state inspection stations.
Your new finish
Although your new paint finish is guaranteed for as long as you own your vehicle, the care that you provide over the first 90 days of its application can help to ensure optimum appearance and durability. (See warranty brochure for complete list of what’s covered and what’s not)
• Avoid commercial car washes for 30 days that are not brushless. Stiff brushes or sponges could mar the finish and damage the surface.
• Wash in a shaded area, never in the hot sun.
• Use a detergent designed for automotive washing, and rinse with cool water. Dry with a chamois or soft towel.
• Never "dry wipe" with a dry cloth. Dry wiping could scratch the finish.
• DO NOT WAX OR POLISH FOR 90 DAYS.
• Avoid extreme heat and cold whenever possible.
• Immediately rinse off tree sap, bird droppings and any automotive fluids, including gasoline with cool water. Sap from trees will spot a freshly painted surface, and bird droppings have a very high acid content.
• Avoid parking near sources of salt spray, heavy smoke or other industrial fallout.
In the Estimate Process area the vehicle is inspected and relevant data is entered into estimate computer systems. This data is compiled into an estimate that determines the cost of repairs. However, often there is hidden damage that cannot be seen until after the vehicle is disassembled.
Once the estimate is completed, the insurance company will review the estimate. There may be some negotiations on the price and procedures required to repair the vehicle. The insurance company will determine if the vehicle is even repairable. Once this process is completed, the vehicle begins the actual repair process.
In Disassembly hidden damage is often found, and inner structure repairs are determined. Many times this will require scheduling insurance re-inspection and ordering additional parts.
The required parts for your vehicle are ordered, and availability is checked. If a part needs to be special ordered, the order will be placed as soon as possible. Although many parts may arrive quickly, the repair process cannot begin until the shop receives all of the structural parts.
In the Structure Repair area, the unitized body is returned back to the factory specification. A sophisticated measuring system is used to monitor all phases in this area. A computer based measurement system is used to analyze the frame of your vehicle. This system assures an accurate repair.
The Body Repair Departments replaces exterior panels, and all metal finishing that may be required. The vehicle begins to come back to life as sheet metal is installed and aligned. From here the vehicle will go to the paint preparations department.
Paint Preparation is a critical step in the refinishing process of every vehicle. All panels are prepared for the paint, then primed and sealed to assure good adhesion when the final top color and clear coats of paint are applied.
Final moldings and detail pieces are put back on the vehicle in the assembly area. All the vehicle's systems are checked during this process. The vehicle is almost complete and ready for delivery when it is in this stage
During the repair process the vehicle accumulates dust from the repairs. It will be cleaned and the vehicle will also be road tested to ensure that everything is working properly. A final inspection will assure that the vehicle is restored to its pre-accident condition.
Delivery is the last step in the repair process. When the customer arrives to pick up the vehicle, the bill is explained and the final paperwork is completed. The customer drives away in the vehicle that has been restored to its pre-accident condition.